FAQ-NL

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Does the solution integrate with enterprise mail servers?

Yes, SPIDER can integrate with the enterprise mail application for user verification.

Can the solution integrate with the existing mail application or Active Directory to verify user authentication?

Yes, SPIDER can verify the provided e-mail address against the Active Directory or Claims Application from a cloud based external IAM solution.

Can the solution integrate with third party multi-factor authentication products?

Yes, SPIDER can easily be integrated with third part access management products like for example CA Secure Cloud from CA Technologies

Does the solution timestamp all actions?

Yes, SPIDER provides an audit trail with timestamps.

Can the solution monitor permission updates and display the information to the administrator for audit purposes?

Yes, SPIDER provides the audit trail for the Security Manager.

Does the solution allow anyone in the organization to manage permissions for anyone else?

No, for security reasons the SPIDER permission management authorization is based upon the administrators permissions only. So if the administrator is allowed to managed other user permissions this is facilitated.

Does the solution provide access review or security reports to the Security Manager?

Yes, SPIDER provides the insight reports for the Security Manager on the given user permissions, specially for the high security user overview these reports are beneficial information.

Does the application manage privileged user accounts and other high-risk accounts (e.g., service accounts)?

Yes, special user groups can be managed by selection to create the insight for the Security Manager.

Can the solution manage permission rights based on an analysis of similar identities?

Yes permission rights can be copied across multiple sites.

Does the solution provide an option to support bulk provisioning across multiple sites for the permission setting of users, thereby reducing the workload of user migrations?

Yes, SPIDER is very well equipped for migrating user permissions in bulk, specially across multiple sites within a SharePoint Farm.

When access needs to be revoked, can the solution automatically de-provision access across multiple sites?

Yes, specially for selecting the user permissions that needs to be revoked SPIDER is the tool to use, it supports this action across multiple sites or within the SharePoint farm in one go.

Can the solution manage the complete user account lifecycle (add, edit and delete, enable, disable) for connected resources?

Yes, permissions can be managed across the complete user account lifecycle.

Does the solution support the definition of automated lifecycle events — e.g., new hire, promotion, termination — that trigger access changes in the enterprise?

Yes, these lifecycle events from the HR system for example can trigger SPIDER to manage the permission change process from initiation through provisioning.

Can administrators select an end date (“sunset”) when removing access?

Yes, permissions can be managed based upon a start or revoke date.

Can administrators provision a start date (“sunrise”) associated with new access requests?

Yes, permissions can be managed based upon a start or revoke date.

Is the solution architected in a way that allows you to start quickly without requiring major rework or purchase of additional solutions?

Yes, No additional rework or additional solutions is needed. SPIDER is installed on the administrator client independent of the SharePoint installation, no need to change or modify SharePoint.

Can the solution scale to support thousands of concurrent users permissions without performance degradation?

Yes, thousands of internal and/or external users permissions can be managed without performance limitations

How quickly can the solution be deployed?

The installation process takes one Day only, the process also includes training of the administrator and running the first reporting cycle.

Is the solution architected as a single, unified application that does not require the customer or system integrator to custom code integration between products during deployment?

Yes, SPIDER is delivered with a high number of standard SharePoint API’s.

Can the solution be used to manage internal (high security users) and external user populations (e.g., business partners, consumers or citizens)?

Yes, SPIDER will manage the permissions of internal an external users equally.

Can the vendor provide a real-world example of cost savings in the permission management automating and security management processes?

Yes, for details of the benefits case see our business case whitepaper for the Oil and Gas Industry.

Can the solution quickly deliver a return on investment across compliance, provisioning and access management?

Yes, SPIDER is installed within one Day, pricing is managed-user based and very competitive.

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